When you think hospitality, what is one of the first things that comes to mind? Food? Beverage? Entertainment? Lodging? Service? All of these elements make up the hospitality industry, but the binding components of the business are the people who work in it. The hospitality industry wouldn’t exist without one on one interaction and because of this nothing is more important than offering exceptional customer service. Each guest’s interaction is so important because it not only impacts their perception of your business but also their overall experience. Hiring the right people is a guiding factor in this industry and requires managers to place a higher emphasis on a job candidate’s personality and “soft skills” than one may find in any other industry. Certain skills can be taught but great customer service is something that comes from within. Creating personal relationships, offering a warm welcoming “hello,” or taking the initiative to make someone’s day special are the definitions of hospitality.
We are proud to be able to have such an exceptional staff working at The Club and wouldn’t be able to offer the service that we do without each and every one of them. The newest member of our management team, Abby Rose, has made a big impact on the team and strives to go above and beyond to make every member feel welcome and provide every client with an outstanding event. Learn more about Abby below and stop by our Catering and Membership Office to say hello!
Abby Rose, Catering Director:
Abby began her relationship with the Faculty Club as a child when her grandfather was on faculty and a member of the club. Her uncle was even married here! Originally from Columbus, Abby is a graduate of The Ohio State University and earned her degree in Art History. After graduation she moved to Florida where she began her career working in a restaurant expanding their in-house catering and event venue. Once back in Columbus, she continued her career in off-premise catering, working for some of the top companies in Columbus. With 9 years of catering experience, she is excited to find a home at the Faculty Club to further her skills and creativity. In her free time Abby enjoys spending time with her family, friends, and animals while of course rooting the Buckeyes to victory!
Stay tuned to hear more about the rest of our exceptional staff!